We react to every challenge in the same way.
We do what’s needed to understand the problem or opportunity we’re applying ourself to?
From then on we work to understand the landscape - gathering every piece of information we can.
We aren’t just interested in the immediate area but anything adjacent that will have an impact.
We collect information and ask questions - lots of them.
Alongside this we develop a rigorous framework
The framework, as it evolves, will allow everyone to see the whole picture.
We’ve rapidly understanding the information terrain
We spot the important patterns in the information.
We’ve become used to scanning the challenge as a system through the information.
We identify the gaps and the incredible wealth of knowledge that exists in most cases.
Because we’re visual thinkers we extract the gems/clues - rather like detective work.
Bringing much needed understanding through conversation
Many strategies and change programs fail through lack of understanding and confidence.
We build an understanding through a meaningful and emerging architecture of thought and knowledge.
Asking new and better questions is much easier when everyone can see the ‘architecture’ as it grows.
Throughout our assignments we are identifying the right conversations to have.
Understanding and engagement grows through this kind of structured conversation.
This gives the teams the confidence to sustain the entire program
Creating sustained results
Whatever the challenge their will be comprehensive deliverables at each stage.
However, for most stakeholders there’s little time available ploughing thorough documents. They often don’t read them.
We build a story of each stage and supplement that with the data trail if and as needed.
But we prefer to create large scale visuals. Because we know the brain works better that way round.
And from these we create interactive storytelling systems and other systems to sustain the value of the program.
Keeping the team connected
Everyone working on the program will be subject to change and shifting priorities.
In this day and age there are many ways for people to stay connected - but this brings its own challenges.
We assume that we can create the right teams and some appropriate principles for working together.
With agreed protocols for staying in touch we can be sure to keep the momentum around the pre-agreed actions.
We will use extensive communication strategies where possible to make sure everyone is kept in touch and the stories get out there.